Returns & our condition promise

Everything we sell is preloved, so nothing is brand new. We describe every item honestly: if there's a mark, a loose thread or a wobbly leg, it's in the listing and in the photos. This policy applies to everything we sell, including items on consignment.

Change of mind

We don't offer refunds or returns for change of mind — for example, if it doesn't fit, or you decide it's not your colour after all. Every piece is one of a kind, so please ask before you buy. We're happy to measure things or send more photos.

Not as described

If something arrives and it isn't as described — a flaw we didn't mention, a different size, the wrong item — message us within 3 days of delivery (or of pickup) with your order number and a photo. We'll make it right: a refund, and if the item needs to come back to us, we'll cover the return postage.

If you're picking up in person, have a good look before you take it home. If something's not right, tell us on the spot.

Your rights under the Australian Consumer Law

Our goods come with guarantees that can't be excluded under the Australian Consumer Law, and nothing in this policy limits them. For preloved goods, acceptable quality takes into account things like the item's age, price and description, and a flaw we pointed out before you bought it isn't a fault.

How refunds are paid

Once agreed, refunds go back to your original payment method. Your bank may take a few business days to show it.

Get in touch

Send us a message with your order number and one of us will get back to you within a day.